FAQ List

All our order come with a free gift,professional polishing cloth and a drawstring pouch.

If you have a ideal design in mind,but you don’t find it on our website,please add your request in the Special requests or comments box  or contact us directly.
We will make sure whether your order can be carried out according to your preference. 

Yes,we ship to most countries all over the world.
Once the payment has cleared,your order will be shipped to the specified shipping address. We offer both Standard and Express Shipping with the tracking number.
Standard International Shipping Cost:Free

Please allow 7-14 days for shipping (Only US,UK,AU,FR,CA,RU)
Free Shipping to other country,please allow up to 30 days for delivery.

EMS Express Shipping Cost:$20
Please allow 5-7 days for shipping.

The shipping time exclude the manufacturing time.

We can make most special characters like @, &, $, etc, ... 
You can enter all special characters when placing your order. 
Please contact us if you have any mind for your
Feel free to contact us for any other request.

1. Cut a strip of paper about 13 centimeters long and about 1 centimeter wide.
2. Wrap the paper strip around the widest part of the appropriate finger.
Often, this will be at a joint, but it may be in a number of locations and may differ from hand to hand.
You can use an old ring to help find the widest spot.
3. Use a pen or pencil to mark the point on the paper where the ends of the paper strip overlap(form a complete circle).
4. Use a ruler to measure the length from the outside end to the mark on the paper to the nearest millimeter,rounding up if necessary.
5. Find the closest measurement on the size chart to determine your ring size.

If you are still unsure of your size, please see a local jeweler who can measure your finger.

Once we shipped your order,you will received an email including the tracking number and a link to follow the journey of your package.If any problems about your tracking number or package delivery,please contact us directly.Please allow 1-2 days for the tracking information to display.

Your personalized jewelry need 3-5 days to be designed,cutted,polished,chain attached and checked,then we will send to you by the standard or express shipping we offer.

The traditional monogram initials are:
First Name Initial – Last Name Initial – Middle Name Initial
As an example,if your name is Linda Mary Peterson,your monogram initial should be ‘LPM’.
If you don’t have middle name,you can try to choose a letter that might have a special meaning,such as your loved one or your child’s initial.

Muisse creates heartfelt memories for life’s special occasion.Each handmade piece is made with love, it is not about diamonds or very precious materials that cost hundreds and thousands of dollars, it is about loved ones, life events, a heartfelt meaning and memories of love and celebration. Expressed a deep meaning through a handcrafted and wearable way to those who wear it.

If for any reason you are not satisfied with your purchase, please contact us,you may return it within 30 days of purchase. We will refund your payment to your original method of payment after receiving this item except shipping fee.

If your question is not listed here, please feel free to contact us.

We offer the silver chain in 14”-16”,you need to decide where you would like the name necklace to lie on or down your collar bone or you would like it to lie loosely on your lower chest.
The chain length mentioned on our website does not include the length of pendant，so you can take a string to measure the total necklace length you would like.

Multiply payment methods are available now. Each of them are secure and easy to go with.If you have a paypal account,you can pay directly with your account .It’s fastest way to complete the payment.
You can also pay via paypal with you credit card or bank debit card(without having a Paypal account) using Paypal Guest Access.We accept all major credit card payment throught Paypal.
Please contact us if you need any help with payment.

We offer various kinds of personalized jewelry,such as monogram jewelry,various font name necklace,engraved name necklace,initial necklace,name bracelet,name earring,name ring etc.

Reasons to buy the personalized jewelry from Muisse.

1.Quality raw materials are purchased from the most trusted sources,solid sterling silver 0.925 with 1.2mm thickness(others usually 0.7mm),not thin or other low quality alloy.
2.Affordable price for quality personalized jewelry,as lower as $29
3.Welcome to sumbit the custom design.If you have perfect design on your mind,but don’t find it on our site,we invite you to send us your ideal design. 
4.We offer free worldwide shipping.
5.All orders come with a free gift box,a sliver polish cloth and a drawstring pouch.
6.If for any reason you are not satisfied with your purchase, you may return it within 14 days of purchase. We will refund your payment to your original method of payment after we receive our products except shipping fee.
7.Superior customer service- We reply to all customer e-mails 7 * 24 hours a week.  

Yes. The highest quality 925 sterling silver used in jewelry will change color over time. We called it ‘tarnishing’.  If your skin type is acidic, the tarnishing can occur very quickly.All our sterling silver pieces come with the polish cloth,it will bring out the shine in your tarnished sterling silver in no time.You can ALWAYS post the items back to us for a professional repolishing as well. In some cases, letting your local jeweler re-polish your Name Necklace will slow down the tarnishing process.Just know that we are always here to help with any problems that may occur.